Huduma Kenya, the government agency responsible for providing various citizen services across the country, has announced a temporary suspension of all operations at its centres nationwide. The suspension follows a power outage at the Nakuru data centre, which is a critical hub for the agency’s operations.
In a statement released yesterday, Huduma Kenya confirmed that technical teams are actively working to restore power and bring back normalcy to the affected systems. The outage has impacted service delivery at all Huduma Centres, including registration, document processing, and other citizen service activities.
"We sincerely apologize for the inconvenience caused to our clients and the public," said a Huduma Kenya spokesperson. "Our technical team is working tirelessly to resolve the issue and restore full services as soon as possible."
The data centre outage highlights the importance of robust backup systems and infrastructure resilience, especially for government services that millions of Kenyans rely on daily. Huduma Kenya assured the public that no sensitive data has been compromised and that all efforts are being made to minimize downtime.
Citizens seeking services are advised to visit Huduma Centres once operations resume or utilize online platforms where possible. The agency also urged patience and understanding during this period, emphasizing that safety and data security are top priorities.
The outage comes at a time when Huduma Kenya has been expanding its service network across the country, aiming to improve access and efficiency for all Kenyans. Officials are expected to provide updates on the progress of repairs and the resumption of services in the coming days.
0 Comments