One source of a problem for many Kenyans is that the OTPs (one-time passwords) for eCitizen are not delivered without delay. The reason for this is that the government has announced the migration of its SMS gateway system.
The eCitizen platform has issued a public statement indicating that the technical migration is adversely impacting the prompt delivery of OTP SMS codes. These codes are necessary to log in and access government services.
Those who have not been able to obtain their verification codes through SMS have been suggested to rely on email verification, which will in most cases allow them to continue accessing the services without delay due to the SMS channel.
The eCitizen platform has expressed regret through a message for the inconvenience caused and deeply appreciated the understanding of its users. Besides, the platform has promised the users that they are making every effort to finish the migration and bring back the normal SMS delivery system in the shortest time possible.
This brief disturbance may potentially impact those Kenyans who are seeking services such as passport application, driving licence renewal, business registration, tax services and other government transactions through eCitizen.
The authorities have ordered the users to patiently wait for the transition to be completed and have discouraged them from continuously requesting for OTP as that would only lengthen the verification process even further.
The digital infrastructure enhancement announcement made by the government was directed at the provision of a more reliable, secure and efficient public service environment.
Those facing problems with logging in should prepare to use the quickest alternative if they want to get verification codes without delay. This possibility encompasses the use of a registered email account and contrasts with resorting to SMS.
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